By Mirriam Bwanali

Blantyre, March 18, Mana: Chisurija Transport Services (CTS) has disclosed that the company will go digital from April 1, this year to improve its courier services.

CTS Managing Director, Jacqueline Msiska Bokosi told Malawi News Agency (Mana) on Monday that CTS is moving from manual way of doing transactions to digital system, saying this means that customers will be able to track their parcels through a mobile app to locate places of collection.

“At first we were using manual system whereby we were writing receipts manually, but this time around data entry clerks will only be capturing customer’s information and the system will be doing the rest,” she added.

Bokosi disclosed that CTS had lost a lot of money in refunding customers as scammers were making duplicate receipts to dupe customers, saying that the digital system will make it harder for scammers to steal from customers and the courier company.

“CTS courier now has 25 branches and eight of them are in Blantyre, some are in Lilongwe and Zomba. Our license is for cities only but soon will go in the districts because a lot of people are asking for CTS branches in the districts," she added.

CTS intends to open new branches at Ginnery Corner and City Centre in Blantyre and Lilongwe respectively to bring the service closer to the people, according to Bokosi who assured customers that the digital system will help to make service faster, smart and more efficient.

Malawi Communications Regulatory Authority (MACRA) Board Chairperson, Bridget Chibwana encourages courier service providers to embrace technology to meet the evolving landscape.

“By embracing technology, courier companies can play a key role in driving the industry forward,” she said.