By Wellington Sibale

Neno, September 13, Mana: The Malawi Communications Regulatory Authority (MACRA) has endorsed the decision to phase out airtime scratch cards, calling it a significant step in Malawi’s digital transformation.

Speaking at an awareness campaign at Ligowe Market in Neno on Friday, MACRA Consumer Affairs Manager, Hatchson Mkwapatira said the move aligns with the authority's green initiative while supporting the country's push towards a fully digital economy.

Mkwapatira noted that telecommunications operators are not concerned by the transition, as they expect increased profits.

He added that previously, operators had to import scratch cards, adding mark-ups to cover costs but digital airtime sales are expected to be more efficient.

"We are here to inform the public about the elimination of scratch cards. We have agreed with telecom operators such as TNM and Airtel Malawi Plc that by December 31st of this year, scratch cards will no longer be sold. This is a move towards digital airtime purchases," Mkwapatira explained.

He urged Malawians to embrace digital methods for buying airtime such as TNM Mpamba, Airtel Money and other platforms offered by banks and mobile operators.

In May this year, MACRA pledged to collaborate with telecom providers to establish a widespread network of distribution points ensuring even the most remote areas of Malawi have access to digital airtime services.

The Authority assured that mobile money agents, community centers, retail outlets and other convenient locations would facilitate digital recharges ensuring that no one is left without essential communication services.

"The decision to eliminate scratch cards considered the geographical spread of users and we have ensured that everyone, whether in rural areas or urban centers can access airtime through mobile Apps or USSD codes which rely on GSM networks," Mkwapatira added.

In a related development, MACRA has cautioned consumers against engaging with unlicensed operators in the postal sector, warning that doing so could complicate the resolution of grievances.

Airtel Malawi Plc Managing Director, Charles Kamoto, speaking on behalf of the Association of Telecommunications Operators emphasized that the initiative was aimed at accelerating digital transformation and promoting financial inclusion for all Malawians.

When the phasing out of scratch cards was first announced in May, MACRA described the move as a significant leap into the digital age, underscoring the shift towards a more resilient, equitable and digitally empowered Malawi.