By Yamikani Yapuwa

Blantyre, August 17, Mana: In a bid to continue providing its customers with exceptional customer service and support as well as transforming the board's operations into an effective and efficient utility, Blantyre Water Board (BWB) on Thursday  launched Madzi App and Sustaining the Flow of Life and Development (SLD) programme.  

Presiding over the launch in Blantyre, Deputy Minister of Water and Sanitation Liana Kakhobwe Chapota said for a nation to develop, there is need to start embracing Information Communication Technologies (ICTs) in line with the 2063 agenda. 

"ICT is one of the enabler if the country is to realise 2063 vision, so as a ministry we are also applauding BWB for responding to the National Water Policy of 2023 which would like all the institutions in the water sector to use ICT as one of the things that can make service delivery easy to the customers," said Chapota. 

Chapota said the Madzi App will ensure that both postpaid and pre-paid customers are conveniently assisted with bill payments, token balances, fault reporting, interruption notices and many other essential services.

 "On the other hand, the SLD Programme’s goal is to modernize and turn around Water Board's operations so that it can be transformed into an efficient and effective utility," she said.

BWB's Board Chairperson Joe Ching'ani said in a world of constant change, it is important for businesses to adapt and embrace innovations. 

"Our app signifies our dedication to staying relevant, offering cutting-edge solutions and simplifying complex processes. It is a step towards a more efficient, connected, and digitally empowered future.

"Our parastatal has consistently strived to stay at the forefront of advancements and modernity. We understand that convenience and accessibility are paramount, and that is precisely what our new mobile app brings to the table," said Ching'ani. 

He added that the SLD programme focuses to change mindset for BWB members of staff to deliver excellent services and turnaround the way of doing things.

"It is no longer business as usual but providing our customers with exceptional services," said Chingani.